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All Rights Reserved (c) 2018 Skeleton Key Treasures

FAQ / POLICIES

Payment

Payment is due in full before work begins on customized orders. Invoices will be sent via PayPal once work to be done is agreed upon. Please pay invoice promptly. 

 

Custom and Personalized Orders

I love others’ ideas. I will work with you to create your custom masterpiece. I will send you progress pictures along the way. Please let me know prior to continuing work being done should you not like something or would like something changed. 

 

Returns and Exchanges

Due to the customization and personalization of orders, returns are only accepted for items damaged by shipping. Damaged items will only be accepted for exchange if due to shipping damage beyond my control. 

 

Rush Orders

I wear many hats (mama, wife, volunteer, etc.). Typical custom orders may take up to 10 business days to complete, however, I am willing to take RUSH orders. Please be sure to message me if you have a specific deadline for your project!

 

Shipping and Local Pickup

Shipping prices are always the responsibility of the buyer (unless otherwise stated) and will be included on your invoice. Local pickup is always free. Local delivery may be an option, contingent on location. 

 

Taxes

Virginia state sales tax is 6% and will be included on your invoice. 

 

Other

* I reserve the right to decline an order for any reason. 

* I am willing to make political designs but I will not advertise them. 

* I reserve the right to advertise using the items I make and sell. If you do not wish for your item to be publicly posted, you will need to specifically make that request in writing (email, text, letter, etc.). I promise not to post projects that include personal indentifying information (ie: addresses, phone numbers, etc.). Names and DOBS are excluded from this unless I am told otherwise.